Our client operates around the globe and manufactures its products in the USA, Germany, Belgian and other places throughout the world. Maintaining consistent network support across all its manufacturing locations was becoming increasingly challenging.

Our client found that although one OEM provided network support, the support received in each location was very different. Troubleshooting across multiple sites was difficult. The client’s team found that the OEM technical engineers supporting one facility often struggled to coordinate with the engineers that supported another location.

Inconsistent support and communication breakdowns led to increased downtime and drove Our client to seek out an alternative provider, one that could support its global network, meet stringent technical requirements, and reduce the overall cost of support.