Network Break-Fix

What is Network Break-Fix?

Unexpected network failures happen, but extended downtime doesn’t have to.

Gentium Tech International’s Network Break-Fix service provides rapid-response IT support to resolve hardware malfunctions, connectivity issues, and network failures. Our skilled engineers ensure minimal disruption to your business by delivering fast troubleshooting, repairs, and hardware replacements across the globe.

Fast, Reliable IT Support Without Compromise

People working in a control room, monitoring data on multiple computer screens, with a world map displayed in the background.

Why Businesses Choose Network Break-Fix

Minimise Downtime – Prevent costly interruptions to operations.

Reduce IT Burden – Free up internal teams to focus on strategy.

Fast Response Times – SLAs designed for business-critical needs.

Flexible & Cost-Effective – Pay-as-you-go or fixed contracts to suit your business.

Why Network Break-Fix Matters

  • IT downtime costs enterprises an average of £4,400 per minute (Gartner).

  • 75% of businesses have experienced an unplanned network outage in the past year.

  • The rise of cloud computing, remote work, and IoT makes network reliability more critical than ever.

  • A global tech talent shortage is driving businesses to outsource IT support.

Our Capabilities

  • Business meeting with silhouetted professionals shaking hands in an office, with a digital world map and network overlay.

    Global On-Demand Dispatch

    Rapid onsite deployment of skilled engineers across 100+ countries.

    Support for urban, remote, and high-security environments.

    Multi-vendor expertise across all major network hardware.

  • Military personnel in a command center monitoring screens with maps and data, wearing headsets.

    24/7 Service Desk & Tiered Support

    Always-on support for real-time troubleshooting and escalation.

    Tier 1 triage: Quick assessment and remote issue resolution.

    Tier 2 triage: Advanced support with onsite dispatch when needed.

  • Two people in a server room, examining data racks with blue indicator lights.

    Multi-Vendor Expertise & Certified Engineers

    Certified professionals: CCNA, JNCIP-SP, CCIE & more.

    Expertise across Cisco, Juniper, HP, Fortinet, SD-WAN, firewalls, and wireless solutions.

    Vendor-agnostic approach, seamlessly integrating with existing infrastructure.

  • IT professional working on a laptop in a data center with servers in the background.

    Break-Fix Response & SLA-Driven Support

    Custom SLAs designed for your business (4-hour response, next-business-day, or 24/7 emergency support).

    Remote diagnostics before deploying engineers, ensuring fast resolution.

    Hardware repair, replacement, and configuration services.

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    Inventory & Spare Parts Logistics

    Strategic spare parts management for faster repairs.

    Just-in-time logistics to minimise downtime.

    Global warehousing solutions for critical network components.

Who Needs Network Break-Fix?

Healthcare – Uninterrupted connectivity for patient care and medical systems.
Retail – Stable networks for POS systems, online orders, and inventory tracking.
Finance – Secure and reliable connectivity for banking and trading platforms.
Manufacturing – IoT, automation, and supply chain operations depend on robust networks.
Education – Seamless connectivity for remote learning and smart campuses.

Flexible Pricing & Service Models

Pay-As-You-Go – Ad-hoc support for urgent issues.
Contract-Based – Fixed monthly or annual agreements for proactive & reactive support.
Tailored SLAs – 4-hour response, next-business-day, or 24/7 emergency support.

Large data center interior with rows of server racks.

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